please keep in mind that “no-shows” or last minute cancellations leave our esthetic experts with empty appointment times, as well, we may have had to turn away other guests that could have enjoyed that time slot! because of this, guests that do not honour their appointments will be charged the following cancellation fees:
individual appointments: we require 24 hours’ notice for cancellations or rescheduling.
groups of 3 or more: we require 48 hours notice for cancellations or rescheduling.
private parties / events*: we require seven days notice for cancellations or rescheduling for the entire event and 48 hours notice for individual attendees.
at this time, we are asking that you please wear a mask when you come for your appointment. please arrive close to your appointment time + please review our clinically clean protocols here. if you are exhibiting any symptoms or have been in contact with anyone who has tested positive for covid-19, please cancel your appointment immediately.
failure to show or cancellation with less than the above mentioned time frames will result in 100% of the service price charged PLUS a gratuity of 18% will be added to accommodate the esthetician.
*cancellation of the event less than seven  days in advance will result in the 25% fee being charged to the credit card on file or 100% of the fee for individual appointments canceled with less than 48 hours notice.